Final total confirmed first
We confirm the final total, timing, and dispatch details by text before heading out.
Policies & warranty
Clear expectations before anyone rolls out.
Emergency service works best when you know the practical details upfront.
Safety changes the call
Highway, roadside, emergency, and hazardous-condition work may cost more because it requires extra caution and dispatch readiness.
Warranty is workmanship-focused
Coverage applies to qualifying workmanship or installation issues within the warranty period, not unrelated damage or new road hazards.
Service policies
The practical details
These policies help us reserve time, stay safe on the road, and keep service communication straightforward.
Appointments & Deposits
- Scheduled appointments require a $50 non-refundable deposit, applied toward the total service cost.
- Once a technician has been dispatched or is en route, the deposit is non-refundable regardless of cancellation.
- Appointments may be rescheduled with reasonable notice. Deposit transfers are handled at our discretion.
- If you are not present at the scheduled service time, the deposit may be forfeited.
Payment
- Payment is due immediately upon completion of service.
- We accept cash, credit/debit cards, and digital payments such as Zelle or Cash App.
- In some situations, partial or full payment may be required before dispatch.
- Failure to provide payment may result in refusal of service.
Emergency & Highway Service
- Highway and urgent roadside service may require additional safety planning before dispatch.
- Services performed on highways, during roadside emergencies, or under hazardous conditions may be adjusted because of elevated risk and urgency.
- We may adjust the service plan if the vehicle location is unsafe to access.
Warranty coverage
Workmanship coverage by service type
Warranty claims must be reported within the applicable warranty period. We inspect the issue and determine whether it qualifies under workmanship or installation coverage.
Tire Repair
Tire repairs include a 7-day workmanship warranty from the date of service.
Covers
- + Air leaks from the repaired area
- + Improper sealing due to workmanship
Does not cover
- - New punctures
- - Sidewall damage
- - Road hazards after service
- - Damage unrelated to the original repair
Tire Installation
Mount and balance work includes a 7-day workmanship guarantee.
Covers
- + Balance issues caused by improper installation
- + Installation-related concerns
Does not cover
- - Road damage after service
- - Pre-existing wheel or tire condition issues
New Tires
New tires sold and installed by us include a 30-day limited warranty.
Covers
- + Manufacturer defects
- + Installation-related issues
- + Air leaks due to improper mounting or sealing
Does not cover
- - Road hazards such as nails, potholes, or blowouts
- - Improper use or damage after installation
- - Uneven wear from alignment or mechanical issues