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Privacy

Privacy Policy

How TRS Mobile Tire Shop handles service request information, customer communications, and mobile messaging consent.

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Mobile messaging privacy

When you provide your phone number and consent to receive text messages, TRS uses that consent to send service-related messages about your estimate, appointment, dispatch, ETA, service follow-up, and customer support.

Mobile opt-in information and text message consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Vendors that support TRS messaging may process this information only to provide services for TRS.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of purchase.

Information we collect

  • Contact information such as your name, phone number, email address, and service location.
  • Service request details such as vehicle information, tire size, service type, appointment timing, notes, photos you upload, and dispatch details.
  • Communication records when you call, text, submit an estimate request, or otherwise contact TRS.
  • Website usage information such as pages visited, referral source, device/browser information, and analytics events.

How we use information

  • To respond to estimate requests, confirm service details, schedule appointments, dispatch technicians, and complete requested work.
  • To send service-related communications such as quote responses, appointment reminders, ETA updates, dispatch updates, service follow-up, and customer support messages.
  • To process payments, maintain records, improve the website, protect against fraud or misuse, and comply with legal obligations.

How we share information

  • We do not sell or rent personal information.
  • We may share information with service providers that help operate the website, messaging, dispatch, hosting, analytics, payment processing, customer support, or other business operations for TRS.
  • We may disclose information when required by law, to protect rights and safety, or in connection with a business transfer.

Your choices

  • You may request updates to your contact information or ask questions about this policy by contacting TRS.
  • You may opt out of text messages at any time by replying STOP. You may request help by replying HELP or calling TRS.
  • You can disable cookies or analytics controls in your browser, although some site features may not work the same way.

Retention and security

  • We keep service records and communications for as long as needed to operate the business, provide customer support, resolve disputes, and satisfy legal or accounting obligations.
  • We use reasonable safeguards to protect information, but no website, messaging system, or storage method can be guaranteed to be completely secure.